Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
Provides a high level of technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business functions across the health system. Performs project management, requirements definitions, systems design, analysis, code development, problem resolution and vendor coordination.
Responsibilities:
This role is responsible for configuring, supporting, and optimizing the Epic module, which is used for managing patient care. This role involves translating business needs into system solutions, troubleshooting issues, and ensuring the system effectively supports clinical workflows.
Scheduling Workflow Support & Optimization
Support, maintain, and enhance oncology scheduling workflows within the Epic electronic health record (EHR) system.
Optimize infusion scheduling and oncology clinic scheduling workflows to improve operational efficiency and patient experience.
Collaborate with oncology clinic and infusion center staff to ensure scheduling workflows align with clinical protocols and operational needs.
Participate in or lead projects related to oncology scheduling improvements, including upgrades, new feature rollouts, and integration with other Epic modules or third-party systems.
Patient-Guided Scheduling
Support the design and maintenance of patient-guided scheduling tools for oncology services, including MyChart self-scheduling workflows.
Evaluate and optimize self-scheduling pathways to reduce friction and support timely access to care for oncology patients.
Partner with patient access teams and oncology operational leaders to streamline the self-scheduling experience, ensuring it integrates seamlessly with oncology care delivery.
System Configuration and Maintenance: Configuring and maintaining Epic tools like flowsheets, smart sets, and clinical notes.
Workflow Optimization: Analyzing and optimizing oncology-related workflows within Epic, including scheduling, treatment planning, and documentation.
Issue Resolution: Troubleshooting and resolving application incidents reported through the help desk, often involving 24/7 on-call coverage.
Testing and Implementation: Participating in testing cycles (unit, system, and integrated) for Epic Ambulatory - Beacon and related workflows.
Collaboration: Collaborating with clinical staff, physicians, and other stakeholders to gather requirements, translate them into system solutions, and ensure user satisfaction.
Training and Support: Providing training and support to end-users on Epic Beacon functionality and workflows.
Documentation: Developing and maintaining system design and build documents, as well as user training materials.
Preferred skills:
Experience with Epic Ambulatory, Epic Beacon, Epic Cadence, and infusion scheduling.
Strong understanding of oncology care workflows, including multidisciplinary coordination and treatment scheduling.
Experience supporting or building patient self-scheduling solutions.
Familiarity with Epic tools like MyChart, Infusion Template Generator, and Appointment Request Workqueues
Other Information
Education Requirements:
? Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
Active Epic Ambulatory certification is required.
Active Epic Beacon certification is preferred.
Professional Experience Requirements:
? If a Bachelor's degree: Four (4) years of experience with IT systems and/or related operational experience.
? If an Associate's degree: Six (6) years of IT systems and/or related operational experience.
? If a High School diploma or GED: Eight (8) years of IT systems and/or related operational experience.
Knowledge/Skills/and Abilities Requirements:
Oncology Knowledge : A strong understanding of oncology clinical workflows, including treatment planning, chemotherapy, scheduling and radiation therapy.
Technical Proficiency : Experience with Epic tools like SmartSets, Orders, and Treatment Plans is often expected.
Analytical and Problem-Solving Skills : The ability to analyze complex business needs, identify system gaps, and develop effective solutions.
Communication and Collaboration : Strong communication skills to effectively interact with clinical staff, physicians, and other stakeholders.
Project Management Skills : Experience in managing projects related to system enhancements, upgrades, and optimization.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Ambulatory Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $41.04 - $59.00 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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