Job Description

Job Description

Job Description

Benefits:

• vacation
• sick time
• 401(k)
• Bonus based on performance

Call Center / Scheduling Representative
Job Type: Full-Time
Schedule: Wednesday Friday , 9:00 AM 6:00 PM

Initial training in Burbank / Glendale, then Remote

Required Qualifications

• Fluent in Armenian required
• Previous dental or medical call center experience required
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Strong customer service and organizational abilities
• Experience with dental software (Open Dental preferred)
• Punctual, dependable, and committed to fixed schedule

Job Responsibilities

Patient Communication & Scheduling

• Answer and manage high-volume inbound calls with professionalism and courtesy
• Schedule, confirm, and adjust patient appointments using dental software
• Provide accurate information on services, insurance, and office policies
• Handle appointment changes, cancellations, and inquiries promptly
• Make outbound calls for reminders, follow-ups, and schedule fills

Coordination & Documentation

• Maintain accurate and detailed patient notes in scheduling system
• Coordinate with clinical and front office staff to optimize provider schedules
• Ensure all calls, inquiries, and appointments are documented properly

Compliance & Confidentiality

• Adhere to HIPAA standards and maintain strict patient confidentiality
• Follow internal office protocols and communication guidelines
• Support a respectful, patient-centered communication environment

*The absence of specific duties in this description does not exclude them from the role if they are similar, related, or logically associated with the position. Additional responsibilities may be assigned or requested by management or executive leadership as needed.*

Job Benefits

• Paid and Unpaid Vacation
• Sick Leave: 40 hours paid sick days annually.
• Company Paid Holidays: 5 major holidays per year
• Performance Based Incentives may be available

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other characteristic protected by law

Flexible work from home options available.

Job Tags

Full time, Work at office, Remote work, Flexible hours,

Similar Jobs