Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Job Description Job Description Now Hiring: Executive Protection Professionals, Security Officers, and Private Investigators We are seeking experienced and dedicated Executive Protection Agents, Security Professionals, and Private Investigators for short- and...
...Job Description Job Description Stores Hiring: Banana Republic, Polo Ralph Lauren, Old Navy and TJ Maxx. Exciting Job Opportunities at Nebraska Crossing - Apply Now! Are you ready for a fantastic career opportunity? Applying with us is like casting a wide net ...
...INC. AGRICULTURE & TURF DIVISION MOSCOW, ID PARTS SALES COUNTERPERSON I: Do you love working in a positive, high-energy... ...to hear from you! Pape Machinery, Inc., a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented...
...Overall Job Summary The CA Direct Sales Specialist will be responsible for developing... ...grow B2B & Bulk Sales relationships with Life Out Here event centers, venues, and businesses... ...company-paid life and disability insurance, paid parental leave, tuition reimbursement...
...Sales Development Representative (SDR) HappyRobot is a platform to build and deploy AI workers that automate communication. Our AI workers connect to any system or data source to handle phone calls, email, messages We target the logistics industry which relies heavily...