Job Description

Job Description

Job Description

Firebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade.

**This position sits in Charlotte, NC, only candidates within a commutable distance will be considered**

Key Responsibilities:

• Operations Management: Oversee, manage, and prioritize project and operational activities.
• System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.
• Team Leadership: Lead and mentor a team of IT professionals, ensuring continuous development and high performance.
• Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support.
• Project Management: Lead technology projects from conception through implementation, ensuring timely delivery and within budget.
• Data Security: Ensure all systems are secure and compliant with industry standards and regulations.
• Troubleshooting: Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.
• Training: Develop and deliver training programs for staff to maximize the use of technology systems.
• Innovation: Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.

Qualifications:

• Education: Bachelor’s degree in Information Technology, Computer Science, equivalent experience.
• Experience: Minimum of 7-10 years in a technology leadership role within the restaurant industry.
• Technical Skills: Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.
• Additional Experience: Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.
• Leadership Skills: Proven ability to lead and develop high-performing teams.
• Project Management: Strong project management skills with a track record of successful technology implementations and service desk management.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong analytical and problem-solving abilities.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities

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