Job Description
Salary: $28.49 - $34.63 Hourly
Location : Santa Clarita, CA
Job Type: Regular Full-time
Job Number: 2025-5
Department: Human Resources and Library Services
Division: Library Services
Opening Date: 05/22/2025
Closing Date: 6/5/2025 12:00 PM Pacific
Description/Duties and Responsibilities Under the general direction of the City Librarian, the Library Assistant is responsible for providing support to service desks and service teams, answering reference questions, and providing customer service to patrons.
Duties and Responsibilities: •Assists the day-to-day operations and support of a service desk; answers basic reference questions; determines patron needs and assists patrons in locating materials; instructs patrons on the use of print, online, and other library resources; places materials on hold and prepares materials for transit; processes library materials as needed
•Assists patrons at the Circulation Desk; checks materials in and out; registers patrons and issues library cards; creates and maintains patron records; processes overdue library materials; receives and prepares receipts for money received; answers questions and provides information to patrons; assists patron access to public computers; observes patron confidentiality of library records
•Gathers and tracks statistical data and information, maintains records related to library operations, and prepares summary reports
•Assists in organizing, planning, and presenting programs and events for the Library, including outreach, tours, and visits as needed; conducts passive/self-directed programs for patrons.
•Assists with marketing of library services, including programs and/or outreach development and implementation; prepares materials for use in publicizing and presenting library programs, including flyers and signs; prepares handouts in support of programs
•Establishes positive working relationships with staff, internal partners, outside vendors, community members, and patrons; represents the library and City at various meetings and events
•Assists with maintaining assigned collection areas, including reading reports and identifying items for potential de-selection.
•May work the passport desk as needed
•Provides oversight to branch operations in absence of higher-level staff
•Responds to emergencies as needed and completes and oversees incident report submittals; communicates issues to appropriate staff and other agencies as appropriate
•Performs other duties as assigned
Education and Experience •High School Diploma or a GED equivalent
•Additional education in a related field is
highly desirable •Two years of professional experience supporting library operations
•Required to obtain and maintain passport acceptance certification within six months of hire
•A valid Class C California driver license or the ability to utilize an alternative method of transportation to carry out job-related functions
Knowledge and Abilities •Knowledge of library operations related to circulation and the ability to effectively answer the questions of patrons.
•Knowledge of current classification and cataloging systems and practices and the ability to locate library materials and update bibliographic information.
•Knowledge of audiovisual equipment and the ability to work with outside vendors to maintain equipment.
•Strong customer service skills and the ability to provide program information to patrons in a professional, helpful manner.
•Strong written communication skills and the ability to assist with marketing outreach materials and reports.
•Strong verbal communication skills and the ability to provide instructions to patrons on how to find library materials and operate computer equipment.
•Strong interpersonal skills and the ability to maintain effective and cooperative working relationships with library employees, community members, outside vendors, and patrons.
•Strong conflict management skills and the ability to effectively resolve complex patron issues with a positive and humanistic approach.
•Strong fiscal management skills and the ability to accurately operate a till drawer and perform money handling functions.
•Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.
•Strong attention to detail and the ability to produce work that is both accurate and complete.
•Strong organizational skills and the ability to coordinate multiple projects and programs simultaneously, be sensitive to deadlines and changing priorities.
•Ability to maintain confidentiality, behave ethically and professionally, and exercise discretion and sound judgment
•Strong work ethic, accountability and reliability
•Ability to lift, drag, and push files, paper and documents weighing up to 50 pounds
Additional Information An
online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.
All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.
In compliance with the California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.
As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency (in accordance with Government Code §§ 3100-3109). Before entering upon the duties of employment, all public employees, except those excluded by law, take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.
Compensation includes enrollment in California Public Employees' Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager.
The City of Santa Clarita is an Equal Opportunity Employer.
The City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance.
01
Do you have a high school diploma or GED equivalent?
02
Do you have two years of professional experience supporting public library operations? If so, please describe.
03
Describe your experience assisting with organizing, planning, and leading programs and events for the library.
04
Describe your experience gathering or tracking statistical data and information and preparing reports.
05
Describe a situation where you provided exceptional customer service and explain what you did to make it exceptional.
06
What interests you most about this opportunity?
Required Question City of Santa Clarita, CA
Job Tags
Hourly pay, Holiday work, Full time,