Passenger Service Agent (Phoenix) Job at Choice Aviation Service Inc, Phoenix, AZ

VVhsVFArek5KOWEyS3NPSkVCcUxRNFRRREE9PQ==
  • Choice Aviation Service Inc
  • Phoenix, AZ

Job Description

Job Description

Job Description

Summary

The Passenger Service Agent provides all passenger/customer services as contracted by the airline customer, which may include reservations, ticketing, load control, baggage processing, ticket counter/gate check-in, receiving/greeting arriving/departing passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Core Competencies

  • Able to work efficiently as a part of a team as well as independently.
  • Attention to detail in all areas of work.
  • Effective communication skills with individuals at all levels of the organization

Job Duties

  • Greet and process passengers for outbound flights at the check-in counter and gate.
  • Actively participates in the Safety Management System (SMS)
  • Inspect and verify passenger documentation.
  • Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
  • Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags are processed as designated.
  • Oversees customer complaints regarding ticketing and baggage handling when problems arise. (i.e., lost baggage, lost/misplaced tickets, canceled flights, or delayed flights)
  • Makes announcements regarding flight activity at gate or over airport’s general PA system.
  • Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise.
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
  • Always maintain the level of service expectations for the passenger and the airline customer.
  • Comply with all company, local, state, federal, and carrier SOP and security requirements.
  • Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
  • All employees are responsible for ensuring quality control in their own activities.
  • Cooperate fully with Inspectors to achieve quality inspection commitments.
  • Performs other duties as requested.

Requirements

  • Must be 18 years of age.
  • High School diploma.
  • Enthusiastic about Customer Service
  • Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
  • Ability to work nights, weekends, holidays, and varying schedules.
  • Proficient Computer Skills
  • Must be able to stand, lift, bend for an extended period.
  • Must successfully complete airline specific training programs and recertification
  • The ability to read, write and fluently speak and understand the English language.

Ability to work nights, weekends, holidays, rotating shifts and varying schedules.

Job Tags

Local area, Night shift, Rotating shift, Weekend work,

Similar Jobs

Athenahealth

Facilities Technician (Mon-Fri 3:30PM-12AM) Job at Athenahealth

 ...quality, and sustainable healthcare for all. Facilities Technician The Facilities Technician is a hands-on position that...  ...work orders in a timely fashion Conduct daily tours of the building for optimal functionality and cleanliness Complete interior... 

FedEx Freight

Service Center Support PT Job at FedEx Freight

Service Center Support PT Location Greensboro, NC : Starting Rate of Pay: $18.13 Work Hours: 6:00pm - 11:59pm POSITION OVERVIEW: Responsible...  ...communication skills Ability to comprehend the various FedEx service products to assist in determining customers' needs... 

Itlearn360

Aviation Security Manager at Amazon.com Services LLC Baltimore, MD Job at Itlearn360

Aviation Security Manager job at Amazon.com Services LLC. Baltimore, MD.DESCRIPTION The Amazon Aviation Security (AvSec) team...  ...covers a 24/7 operation and you must be able to work all shifts, including nights, weekends and holidays shifts as necessary. The Span of Authority... 

DaVita

Registered Nurse Job at DaVita

 ...package connects teammates to what matters most including: Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and... 

Vorsteiner

Shopify Web Developer Job at Vorsteiner

 ...Job Description Job Description Responsibilities Develop, test, and maintain both front-end and back-end code for web applications to improve functionality and boost conversions using Shopify/Shopify Plus. Create responsive, user-friendly interfaces that enhance...