Job Description

• Answer phones, document customers concerns, and schedule customer appointments
• In conjunction with GM and other customer service advisors, serve as key point of contact for customers via phone and in-person methods of communication
• Assist shop general manager in assigning work, including dispatching work to the technicians to help manage workflow
• Obtain a clear and concise explanation from the technicians on all worked performed and findings, ensuring all customer concerns are addressed
• Communicate findings to customer, informing them of any work required and the benefits of the work
• Assist technicians and general manager with any estimates for customer work to be performed
• Assist technicians and general manager with sourcing and ordering parts to ensure that that parts arrive timely to fulfill promised customer completion timeline
• Assist general manager with invoicing for all customers and payment processing
• Maintain contact with the customer to keep informed on vehicle status
• In conjunction with entire team, ensure shop is maintained at a high level of cleanliness
• Various special projects to assist leadership team in ensuring that Rehoboth Auto Repair is continuously improving

• Minimum of one year service writer experience, ideally in a high volume, independent shop
• Continuous improvement focus

• Familiarity with shop management software, specifically, RO Writer

• Employee Ownership
• Vacation and sick time
• Health insurance
• Weekends off-ONLY work Monday through Friday!

• Paid time off
• Health insurance
• Profit sharing

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