Job Description

RB Royal, a family owned and operated manufacturing business located in Fond du Lac, Wisconsin, is seeking a highly motivated and technically skilled Sales Engineer to join our dynamic sales team.

The ideal candidate will bridge the gap between sales and engineering by using their technical expertise to support the sales process, provide product knowledge, and ensure customer satisfaction. This position requires an understanding of our products and solutions, strong communication skills, and the ability to collaborate with both customers and internal teams to drive revenue and achieve sales targets.

Core Responsibilities

Sales Support:

• Collaborate with the sales team and customers to identify customer needs and recommend the best technical solutions.
• Present product demonstrations and technical explanations to prospective clients.
• Assist in the preparation and delivery of technical presentations, proposals, and product specifications.

Customer Relationship Management:

• Act as the primary technical point of contact for customers during the sales process.
• Understand client requirements and communicate effectively with both the customer and internal teams to develop solutions.
• Provide technical expertise in meetings, webinars, or conference calls to ensure alignment between product capabilities and customer needs.

Product Knowledge & Expertise:

• Understanding of machining & metal manufacturing. (Tube Bending/End-forming/Joining- Weld/Braze/Assembly), familiarity with working with brass, aluminum and rubber hose materials.
• Passionate about designing and developing tube assemblies, as well as hose/tube combination assemblies, for OEM customers.
• Maintain up-to-date knowledge of product features, industry trends, and competitive offerings.
• Provide in-depth technical support and training to customers and the sales team.
• Address and resolve technical inquiries, issues, or concerns from clients during pre-sales and post-sales phases.

Proposal Development:

• Create detailed technical proposals and documentation in response to customer needs.
• Work with product management and engineering teams to tailor solutions that meet customer requirements.

Market Research:

• Monitor and analyze market trends and competitor products to identify opportunities for growth.
• Assist in refining product offerings based on customer feedback and market needs.

Collaboration:

• Work closely with the engineering, sales, product, and support teams to ensure smooth product delivery and customer satisfaction.
• Provide feedback to the product development team on customer requirements, concerns, and suggestions for improvements.

Skills Critical for Success

• Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent experience).
• Proven experience in technical sales, sales engineering, or a similar role in a technical industry.
• Excellent organizational, communication, presentation, and interpersonal skills.
• Ability to explain complex technical concepts to non-technical customers.
• Proficiency in Microsoft Office Suite, CAD software, and Manufacturing Engineering System.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as in a team environment.
• Willingness to travel as needed for customer meetings and product demonstrations.

What Sets RB Royal Apart

• Industry-leading compensation and benefits package including two medical plan options, health savings account with company match, flexible spending account, dental, vision, 401K with company match, and company provided life and disability insurance.
• Paid holidays and Paid Time Off.
• A world-class work environment with potential for long-term growth and advancement, paid professional memberships and professional activities (conferences & workshops) and a tuition and certification reimbursement program.
• Exceptional company culture that encourages innovation and empowers team members to act as leaders by providing the opportunities, training, and tools critical to achieving a successful and meaningful career.
• Strong communication from executive management, including interactive quarterly discussions on strategic progress.

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